Students and staff should be open to share their legitimate concerns in which case appropriate action will be taken. All parties concerned will be advised on their options and how to make improvements once a feedback is given. All feedback must be conveyed through the proper channels in order for the school to resolve the matter.
Staff and students will be administered feedback forms periodically in order for the school to make improvements. Suggestions can also be offered during informal meetings or whenever staff or students want to talk about certain matters.
All feedback or grievances will be addressed with the parties involved; Teachers will usually attempt to resolve any issues amicably on the same day the issue is brought up.
All complaints and grievances cases will be considered closed if either of the parties involved are no longer in the school unless either party is away for medical or personal reasons informed in writing in advance. Otherwise, all written feedback or complaints will resolved within 14 working days as far as possible.
Feedback Policy Flow Chart
